Manners 101 – Working in the Elder Care Industry
Practicing Good Manners Leads to Higher Employee Retention and Higher Client Retention
(PRWEB) March 8, 2005 -- Good old-fashion manners are essential when working
in the elder care industry. The average age group of a senior receiving direct
services or care is from 78 to 86. Typically, this is a widowed woman. In her
generation, manners reflected respect and honor, for oneself and for others.
There were definite ‘do’s and don’ts’
Practicing good manners will go a
long way toward creating an overall atmosphere of mutual trust and respect in
your work place. This in turns creates a more pleasant working environment for
every employee. An employee that feels respected translates in to higher
employee retention. A senior client that feels respected translates in to higher
client retention.
My pet peeve is the acceptance of a lower standard of
treatment based on low income, race, and lower education. Do you treat a wealthy
senior with more respect than a low-income senior? Do you treat your cleaning
staff with less respect than your administrator? Do you treat those that are
different from your skin color or ethnic background with less concern than you
do those that are just like you?
Take a few moments during the day,
observe your staff interacting with one another, and then observe the
interaction your staff displays when working with your elderly clients or how
they greet visitors to your place of business. You may
find that the lack of good old-fashion manners is the root cause for poor
employee relations and for unhappy seniors.
Working within the elder care
industry is not for everyone. You genuinely must love older adults. Your
sincerity and concern for our elderly will come across and good manners will not
only make the senior feel wanted and respected, but it will make your day far
more rewarding. The Essentials of Good Manner Skills -
1. Lead by
example: If you are attempting to bring good manners in to your workplace – you
must first do what you ask of your employees.
This is an excerpt on Good
Manners 101 – Continue reading at http://www.qualityeldercare.com/manners.html
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Source : http://www.prweb.com/releases/2005/3/prweb215543.htm