Kwintessential Launch New Intercultural Etiquette Training for UK Hospitality Industry
In response to the need for greater cultural sensitivity in customer service by staff in the UK tourism and hospitality industry, a cross cultural communication consultancy offers training in intercultural skills.
London, UK (PRWEB) January 12, 2005 -- Kwintessential, a UK cross cultural
communications consultancy, has launched a new intercultural training course
aimed at supporting the tourism and hospitality industry through providing
guidance on how to deal with foreign guests.
The UK hospitality and
tourism industry, which caters to both tourists and visiting business personnel,
is estimated to be worth in excess of £75 billion per year, with visitors
spending £11 billion per year.
Keen to promote the UK as both a tourist
and business destination of quality, national organisations such as the British
Tourist Authority and the National Centre for Languages (CILT) are pushing for
better customer service through greater cross cultural awareness by
staff.
With experience in many business sectors, Kwintessential are now
keen to support the leaders, management and staff in the industry to polish up
on their intercultural skills.
“After successfully completing a few
projects for some clients in the hospitality industry, we decided there was
enough need to roll out the training courses nationally,” explains Managing
Director, Neil Payne.
“Our first client was one of London’s most
exclusive hotels, used by many visiting dignitaries and V.I.P.s. The management
had been having trouble with their front of house staff in terms of etiquette
and protocol when dealing with foreign guests. Offense had been caused on a few
occasions through culturally insensitive behaviour,” reveals
Payne.
Together with the in-house training staff, Kwintessential
developed a training manual covering etiquette and protocol with reference to
different cultures and nationalities in areas such as meeting, greeting,
communication, proxemics, serving, gender and conflict resolution. The in-house
trainers were given an initial instruction on how to use the manual, which they
then used to train their staff.
Through their experience the cross
cultural communication consultancy is now offering tailored courses to hotels,
caterers, restaurants, event organisers, corporate entertainers and tourism
agencies in the UK on culturally sensitive customer service.
For
additional information please visit http://www.kwintessential.co.uk/cross-cultural/hospitality-training.html
or contact Kwintessential at e-mail protected from spam bots
About
Kwintessential
Kwintessential are a London, UK based cross cultural
communications consultancy offering specialist intercultural training courses,
language tuition, translation and interpreting.
Contact
Information:
Kwintessential
+44 208 406 9288
http://www.kwintessential.co.uk
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Source : http://www.prweb.com/releases/2005/1/prweb195997.htm