Providing Casino Customer Service: Every Day is ‘Game Day’
Every day is “game day” when it comes to providing quality casino customer service.
(PRWEB) June 2, 2005 -- Every day is “game day” when it comes to providing
quality casino customer service.
The following tip is provided by
Robinson & Associates, Inc., a customer service consulting firm to the
gaming industry, and its Web site CasinoCustomerService.com.
Service
Tip:
“‘It’s game day. We really need to do well.’ People say that at sports
events. In the gaming business, you’re open 24/7 and it’s game day every day.
You need to make sure that your customers have a wonderfully memorable
experience every time they’re at your property.”
Robinson &
Associates is an Annapolis, Md.-based customer service consulting firm that
provides specialty customer service training, management skills training,
presentation skills training, team building programs and employee incentive and
recognition programs for the gaming industry. The company may be reached by
phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson
& Associates is a member of the Casino Management Association and an
associate member of the National Indian Gaming Association.
Martin R.
Baird, the company’s chief executive officer, is author of “Gaming Guest Service
from A to Z.”
Contact:
Martin R. Baird
Robinson & Associates,
Inc.
http://www.casinocustomerservice.com
480-991-6420
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Source : http://www.prweb.com/releases/2005/6/prweb246314.htm